Privacy Policy
Last updated November 2, 2026
This policy explains what we collect when you use Aria, why we collect it, and the choices you have. Aria is intended for adults 18 and older.
What we collect
- Account data: email, display name, sign-in provider, locale and timezone.
- Content: conversations, character memories, generated images and videos, favorites and reports you submit.
- Usage: page views and product events such as starting a chat or completing a generation. These do not include message text, prompts, email addresses, tokens or full IP addresses.
- Billing: plan, order status and a payment-provider reference. Card details are handled by our payment provider, never by Aria.
- Safety: age confirmation (a boolean and year range, not your full date of birth), reports and moderation outcomes.
How we use it
We use your data to run the service: to generate replies and media, remember details you choose to keep, process payments, prevent abuse, and improve reliability. We don't sell personal data, and we don't use your conversations for advertising.
Who can see your content
Only you can read your conversations. Character prompts are processed by our model providers under contract and are not published. A limited safety team may review reported content; every access is logged and audited.
Retention
Conversations and memories stay until you delete them or delete your account. Notifications are removed after 30 days. When you delete your account, content is removed within 30 days; financial records are retained as required by law.
Your choices
- Edit or delete memories from any chat.
- Clear a conversation, delete creations, or delete individual messages you sent.
- Download a copy of your data from Settings → Privacy & Safety (once every 30 days).
- Turn off memory per character or globally in chat settings.
Children
Aria is not for anyone under 18. If we learn that an account belongs to a minor, we remove it and its content.
Contact
Questions or requests: Help & Support. For urgent safety concerns, use the report action in the relevant conversation or media.